Fixed departures with hotel allotments, flights priced for each trip, branded itineraries and deposits, in one system. Fixed or tailor-made trips, sold direct or through agents, with whatever suppliers you work with.
Tour operators and DMCs, small teams or large ones, end up doing the hardest parts by hand.
Four flows on one system: from an inquiry to a paid deposit, the whole season at a glance, the paperwork after payment and online booking on the operator's own site.
Inquiry to quote
Two couples from Brooklyn ask for eight days in June, in two rooms. The quote builder lists the June departures and lets the agent pick only the ones with enough seats and the right rooms in every hotel on the tour.
Flights and margin
The client price is built from the contracted tour cost, the net flight fare and the markup on it. Before the client sees a price, the agent sees the tour margin, the flight markup and the margin of the whole quote.
Itinerary
One click creates a US Letter PDF itinerary from the saved price: a page for each part of the trip, with photos, ferries, hotels, flights and the payment schedule.
Payment
On the payment link the client sees what is paid today: the tour deposit plus the full flight fare, because tickets are issued at once. The balance is due 30 days before departure.
Balance
Each booking has its own schedule of payment reminders: seven and two days before the balance is due, on the due date and three days after. If the balance is still open, an agent gets a task.
Season and allotments
How full the season is, how many departures are guaranteed and which are sold out, then every departure with its travelers, status and margin. Allotment alerts sit on the same dashboard.
Operations
Rooming lists for each hotel are built from the bookings, with the fields the hotel needs. Every send is a new version that shows what changed since the last one, and one click sends the update to the hotel.
Online booking
On the operator's website a traveler pays a deposit with monthly installments and gets a confirmation that the booking guarantees the departure. The installment schedule is shown before they pay.
The system is shown on Aegean Thread, an example operator selling Greek island-hopping. Work the new inquiry in the Office, or switch to the Website and book the tour as a traveler. A booking on the site shows up in the Office right away.
On your phone it opens full screen.
Start with the new inquiry.
What it takes your team to send a quote, and your travelers to book online.
We ran each flow in a browser and counted every click, entry and screen, from opening the inquiry to “Send” and from choosing a departure to the confirmation. The itinerary is a 9-page PDF, ready within this time in 19 of 20 tries. Accessibility was checked automatically on every booking screen, on a phone and on a desktop.
We connect it to your flight and ferry suppliers, your hotel contracts and your payment processor, and emails go out from your own domain. Card data never touches our servers.
See the integrations we buildThe operator buys rooms from hotels that run our direct booking site, and sells the same tour through travel advisors in our advisor portal.
Book the tour here and the rooms appear in the hotel's allotment within 4.1 s.
We booked the tour and timed how long it took for the rooms to show up on the hotel side.
In a free 20-minute call we look at how you sell and run your departures today, and tell you honestly where software like this would save your team time.
Booking and operations system for tour operators from $11,900
or start with a Project Diagnosis ($490)